Feature SmartService Live Description Monthly Fee NONE Save every month using SmartService Live! Web Based Visitor Chat Window Allows users to open chats instantly. Integrated FAQs Adds frequently asked questions to the chat experience giving site visitors the ability to look up answers to the most commonly asked questions before initiating a chat. Customize Visitor Accessible Tabs Add an additional tab or two to customize the experience for your site visitors. Add a tab for the top five most commonly asked questions and answers, a tab with additional contact information, etc. Auto Changing Chat Button Images Allows for chat buttons to show an available or unavailable image depending on operator availability. Customizable Chat Window and Chat Buttons Allows for chat window and chat buttons to be rebranded like host site. Multiple Operator Support Allows for multiple operators to receive and answer chat requests. Visitor Monitoring Allows operators to see all visitors on web site and current page of each visitor. Display Referer and Entry Page URLs Allows the operator to see the referer, search engine keyword, and entry page of each visitor. Operator Initiated Chats Allows operators to start a chat with a visitor. Operator Invited Chats Allows operators to invite a visitor to chat. Block Visitors From Chats Allows nuisance visitors to be blocked from launching new chats. Windows Operator Client Allows the operator interface to be run silently with notifications for new chats, new messages, etc. Other Party Typing Indicator Shows when the other party is typing which improves the chat experience. Push Links Allows the operator to send a visitor to another page on the site automatically. Can Translate the Visitor Chat Window Allows the popup chat window to be translated into any language. Transfer Chats Allows operators to transfer chats to other operators. Canned Messages Allows canned messages to be edited prior to sending during a chat. Chat History Emails for Operators Allows operators to specify an email address to receive a copy of chat sessions. Web Based Operator Client Allows the operator interface to be run from a browser. Multiple Web Site Support Allows individual customizations for each web site. Visitor Name Customization Allows visitor names to be automatically supplied by host site. Visitor Initiated Switching to Email Form Allows visitor to switch to an email form instead of chat form if no operators respond. Chat History Emails for Visitors Allows visitors to click a link in chat window to receive a copy of the chat session.